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This Refund and Cancellation Policy (“Policy”) applies to all products and services purchased from espressomachinist.com (“Website”), an e-commerce website operated by Espresso Machinist LLC (“We”, “Us”, “Our”). By purchasing any products or services from us, you agree to the terms and conditions of this Policy.
You may cancel your order for any reason before it is shipped. To cancel your order, please contact us at [email protected] with your order details. Once your order has been shipped, it cannot be canceled.
We offer a refund or exchange for any products that are defective or damaged during shipping. To request a refund or exchange, please contact us at [email protected] within 24 hours of receiving your order. We may require you to provide photographic evidence of the defect or damage.
If your request for a refund or exchange is approved, we will issue a refund or exchange the product within 5 business days. The refund will be issued to the original payment method used to purchase the product.
We do not offer refunds or exchanges for any other reason, such as a change of mind or a dislike of the product.
We will make every effort to deliver your order within the estimated delivery time. However, we are not responsible for any delays caused by factors outside of our control. If your order is delayed, please contact us at [email protected] and we will do our best to assist you.
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Your continued use of our Website after any changes to this Policy constitutes acceptance of those changes.
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at [email protected].